Note: This is not our warranty policy! If you've received a defective unit or your product no longer works as advertised, please head over to our Warranty Policy page and/or send an email to [email protected]
We accept returns for a full refund, exchange or store credit within 30 days of purchase if the item is in the condition outlined below. If 30 days have gone by since your purchase, we, unfortunately, cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it. If your return passes our inspection, you may receive an exchange, store credit, or a refund. please include a note with your return stating your order number, the reason for the return, and please let us know what you would like in return.
- sale items
- gift cards
PLEASE SHIP RETURNS TO:
Order # ________
244 W. 300 N. Suite 210
Salt Lake City, UT 84103
*Please give us heads up before you send your return by emailing us at [email protected] If possible, please provide a tracking number.
*If non-returnable items are returned without authorization from our customer service, they will be returned to the customer immediately and the customer will be notified. restocking fees may apply to unauthorized returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. for refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the United States, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns receivFridayday-Sunday will ship out the next business day. If a store credit is requested, a gift card will be issued to you via email. your gift card is easily applied during checkout of your next order.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again. then contact your credit card company, it may take some time before your refund is officially posted. next contact your bank. there is often some processing time before a refund is posted. if you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Unfortunately, we do not offer returns for items on sale. All sale items are final sale: no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, it will be returned to the customer immediately and customer will be notified. restocking fees may apply to unauthorized returns.
Unfortunately special orders are not returnable. Each special order is made specifically for each customer and are final sale, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.