If you plugged in your Luminoodle Color Bias Light and neither the remote nor in-line controls are working there are a few troubleshooting steps you can try. If you submit a request after trying these troubleshooting steps, please be sure to let us know you've already visited this page.
1. Confirm you're using a 5V, 1A (5W) USB Port:
The most common cause of this issue is using the Luminoodle with a USB port that has a lower output than required for use. If your port doesn't meet the Luminoodle's requirement of 5W or you aren't sure, please go to step 2.
If you're sure you're using a 5V, 1A (5W) port and the lights are frozen, reset the microcontroller by plugging and unplugging the lights 5-7 times in a row (TV turned on). This should get the controls to work. After doing this reset, turn the TV off and back on again to make sure the controls continue to function. If the controls work, you should be good to go!
If the reset doesn't work, or if you find that the lights freeze up consistently please let us know by clicking "Submit a Request" in the top right corner of the screen and we'll have a replacement shipped your way.
2. Not sure of your TV's USB output? Test the Luminoodle in a different USB port:
If you aren't sure of the USB port's output, please try the reset mentioned above on a powered USB wall adapter or portable USB power bank with the required output. This should get the Luminoodle up and running again. Once it works, plug the Luminoodle back into the TV. If it worked in the wall outlet/USB battery but freezes up again once plugged into the TV, your TV's port likely doesn't meet the USB requirements - head on down to Step 3.
If the reset in a powered USB port/wall USB charger doesn't work at all, please let us know by clicking "Submit a Request" in the top right corner of the screen and we'll have a replacement shipped your way.
3. If your TV's USB output is lower than 5W:
If your TV has a USB output that's lower than 5V, 1A (for instance, 5V, 500mA, or 2.5W), you have a couple of options. The first is to do the reset mentioned above in a wall USB adapter, then turn down the brightness (while still plugged into the USB wall adapter/battery pack) to reduce power draw, then test it again in the TV's port. If turning the brightness down causes it to freeze again or act finicky, the other option is to power the device with a port that is not on the TV and meets the required output. These options could include a cable box, Xbox, receiver, DVD player or USB wall adapter.
Please let us know if the unit appears to be defective or if there is anything else we may do to help by clicking "Submit a Request" in the top right corner, which will send an email to firstname.lastname@example.org.