If you plugged in your Luminoodle Color Bias Light and neither the remote nor in-line controls are working, have no fear! We have a solution.
What to do:
Plug and unplug the Luminoodle from the TV's USB port 5-7 times in a row with the TV turned on. It should allow you to use the controls! If it doesn't, try it one more time, or in a different USB port.
If, again, it's not resetting or you find you have to reset it each time you turn on the TV (which kind of defeats the purpose) you likely received a defective unit and we are so terribly sorry!
If this is the case, click "Submit a request" in the top right corner of the screen and we'd be happy to chat about sending you a replacement.