Hello! We're so sorry to hear you're having to hassle to get the lighter end of your Sparkr to work (if you're having issues with the flashlight end, please send us an email). About 2% of all Sparkrs have needed a little adjusting so take a look at the guide below to see if there's an easy fix!
The first thing to do is check the following:
1. Did you remove the plastic piece below the lighter head (*before charging*)?
2. Did you charge the Sparkr? The flashlight side will work when the battery is low but the lighter side will not.
3. Are you pressing the button 3 times to activate the lighter then pressing and holding a fourth time to spark?
4. Is the battery aligned properly within the battery cartridge? The cartirdge's lip should face towards the flashlight end (see photo below), and the battery's positive side should be pointing towards the lip of the tube.
If you've done the above three steps, try out the guide below! If that still doesn't help, please send us a note at firstname.lastname@example.org and we'd be happy to have a replacement shipped your way! Please be sure to let us know you've tried the steps in the troubleshooting guide so we don't annoyingly ask you to do it again.