If you plugged in your Color or Basecamp and neither the remote nor in-line controls are working, have no fear! We have a solution.
What to do:
Plug and unplug the Luminoodle from the power supply 5-7 times in a row. If it's the Basecamp controllers that aren't working, be sure to plug and unplug between the in-line controller and the wall/auto adapter so you're ensuring power is being cut off from the controller when you unplug.
Why is this happening?
The Color and Basecamp don't respond to controls when the microcontroller has frozen. Microcontrollers usually freeze due to an inconsistent flow of power. For the Luminoodle Color, this happens most frequently when plugged into a near-dead battery pack or certain, less reliable USB ports. It is less common with the Basecamp. If you're finding the reset didn't work, read on!
What do I do if the above process didn't work or didn't provide a permanent solution?
If you tried the above steps with a charged battery pack (Luminoodle Color) or wall outlet (Basecamp) and the problem persists or was fixed only temporarily, it's time to send an email to firstname.lastname@example.org. Unfortunately, you likely received a defective unit (we're so sorry!) and we'd be happy to have a replacement shipped your way.